Lash cancellation policy:


(8 business hours)


An 8 hour cancellation policy is in effect for all lash appointments.  If you need to reschedule within 8 hours of your appointment at 25% fee will be processed on the card on file or added to your next appointment.


No Shows will be charged a flat $50 for all lash appointment.


All full sets require a 50% deposit.  If you need to reschedule your new set appointment, please do so 8 hrs prior to your appointment in order to avoid a late charge.  All no shows of full sets will be charged a flat fee of $50.   

Lash Specific info:


FYI LASH FILLS (how to book)

Lash fills are booked by the hour.  If you need more time, please take advantage of our maxx fill (1 hr & 20 mins) appointments.  


Any appointments past 3 weeks will require more time, please book accordingly.  Anything past 4 weeks is considered to be a partial set or a full set.



For the clients enjoying volume extensions, please be aware that makeup in the lash line will result in a closed volume fan.  Once a fan is closed it loses its "fluff" appeal and will either need to be removed or will need to shed before a new fluffy volume fan can be applied.  Pencil & liquid eyeliner on the top or bottom lid will close volume fans and if not properly removed will contribute to a dirty lash line.





A dirty and congested lash line will result in poor retention.  If your extensions are not holding up as well as you hoped, please look over your skincare products.  We have found that certain lifestyle activities also diminish the longevity of extension bonding:  hot yoga, tanning beds, daily swimming, steam (from saunas or facials).  


Be sure to ask your facialist to protect your lashes with appropriate goggles.  Exposure to steam will flatten the curl as well as weaken the bonding of the glue.



Pay attention to any changes in the integrity of your eyelid.  Let your lash artist know If your eyelid is ever swollen, irritated or itchy following your lash fill.  



Healthy eyes start with healthy lids.  Did you know the eyelid is responsible for over 85% of dry eye problems?


Easily eyelid & eyelash hygiene is critical for maintaining a healthy lash line.  We recommend you WASH DAILY with either ZocuFoam eyelid cleanser or Lira Bio Enzyme Cleanser - and rinse well!


Oil based products near or around the eyes will weaken the bond of the extension.  Propylene glycol, which is found in many skin care products has been known to breakdown the bonding of the extension and the natural lash resulting in poor retention.


Avoid rubbing your eyes, pulling on lashes and use of cotton or wipes to remove eye make up.  Cotton fibers may snag on your extension and result in premature shedding.


Steam & heat will cause bond to weaken and extensions to lose their curl.


It is very important to rinse lashes (with splash of water) following exercise or tearful moments.


It is normal to shed 2-3 lashes every day.  Be sure to book your next fill in 2-3 weeks.




How to prepare for your upcoming lash appointment:

Come to your appointment with squeaky clean lashes.  Be sure to remove all residue of eyeliner and or mascara.  Your lash artist has a certain amount of time designated to the removal and application of extensions, let's make sure no time is wasted on removing makeup.


Let your lash artist know of any eye conditions or issues that may affect your comfort during your appointment and your overall experience with extensions.  Let us know of past experiences, whether they be pleasant or unpleasant.  The more information we have the better we will be able to offer you a safe and enjoyable experience.


Please be respectful of the lash & brow artist sat work and all the lovely ladies who are enjoying a nice, relaxed lash/brow appointment and leave your beautiful little ones at home.



How to prepare for you Keratin Lash Lift & Tint:

Come to the appointment with squeaky clean lashes

Refrain from using any lash grow serums 5 days prior to your lash lift & tint appointment.



Daily use of the keratin take-home mascara is an important part of after care.   The keratin will help prevent your lashes from getting frizzy and will boost the health, length and overall appearance of your newly lifted lashes.




Microblading appointments 

Rescheduling of microblading appointments must be done 24 hours prior to your scheduled appointment.  Any changes to your microblading appointment within the 24 hours will result in a flat fee of $50.  If you cancel the appointment with no intent to reschedule the deposit is non-refundable.  




Thank you for booking with us.  Here is a bit of information to help prepare you for your upcoming microblading appointment.


*Don’t workout 24 hours prior to the procedure.


*No alcohol or caffeine (yes, there is caffeine in decaf) 48 hours prior to the procedure.  WHY?   Caffeine can cause excess bleeding, which in turn may affect the retention of the pigment.


*Avoid sun and tanning 1-week prior.


*Do not take aspirin, niacin, vitamin E or Advil/Ibuprofen 2 days before the procedure.


*Avoid fish oil, prenatal vitamins, nutritional shakes, hair skin or nail supplements 2 days prior.


*Discontinue Retin-A 4 weeks prior and avoid on the eyebrow area after the procedure. 


*Refrain from use from any alpha-hydroxy acid (AHA) products close to the eyebrow area 2 weeks prior and avoid on the eyebrow area after the procedure.


*No Botox or fillers on the forehead, temple and eye area 1 month prior.


*No brow waxing, tinting or threading 1-week prior.


*Avoid chemical peels, microdermabrasion or facials for 4 weeks prior.



Cancelling & Rescheduling must be done 24 hours prior to your scheduled appointment.  If you need to reschedule during the 24-hour period, your card will be charged a flat fee of $50.  If you cancel the appointment with no intent to reschedule the deposit is non-refundable.  


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